Shipping policy

Shipping & Delivery Policy

Welcome to Mojaa Nigeria! Here's everything you need to know about our shipping and delivery process:

Shipping Process:

All orders are dispatched from Mojaa using an express shipping
company, covering all regions in Nigeria.

Order Confirmation:

After placing your order, you'll receive a confirmation email with your
order number and status updates. To ensure you receive these details,
please include your email address when registering your order.

Shipping Costs:

Shipping fees are calculated based on your location. Costs may vary for different pieces within the same order.

We offer free delivery for orders starting from 80,000 NGN, while our shipping fee may vary depending on your location.

Zone 1 : NGN 2,400

Lagos

Zone 2 : NGN 5,000

Ogun
Oyo

Zone 3 : NGN 5,600

FCT
Edo
Kwara
Ondo
Rivers

Zone 4 : NGN 7,300

Abia
Adamawa
Anambra
Bauchi
Bayesla
Benue
Borno
Cross Rivers
Delta
Ebonyi
Ekiti
Enugu
Gombe
Imo
Jigawa
Kaduna
Kano
Katsina
Kebbi
Nasarawa
Niger
Osun
Plateau
Sokoto
Taraba
Yobe
Zamfara

Inspection & Returns:

Please note that inspection of orders upon delivery is not permitted. If you encounter any issues and wish to return or exchange your order, please follow our return policy for assistance.

Return Policy:

You can return or exchange items within 14 days of receipt. Note that shipping and return charges are applicable unless the item is defective.

Defective or Incorrect Items:

If you receive an incorrect or defective item, please contact us within 48 hours of receipt so we can resolve the issue promptly.

Return Costs:

Shipping, return, or exchange costs are the responsibility of the customer and are non-refundable in case of return.

Delivery Timings:

Lagos:
1 to 3 working days.

Other States:
3 to 5 working days.

Order Cancellation:

You may cancel your order at any time. We appreciate your feedback on the cancellation reason to help us improve our services. For prepaid orders, the refund will be processed to your original payment method within 3 to 14 working days.

Contact Us:

Customer Service Phone:
02013448600 (Monday to Friday (9am to 6pm)

Social Media:
Facebook, Instagram, or our Website Chat Bot (Daily from 10am to 12am)

Our contact information is posted below:
Digi Project Nigeria Limited
nigeria@mojaa.com
Catholic Mission Street, St Nicholas House, 102273 Lagos
Registration Number: 1891757
Tax Number: 241495390001

Thank you for choosing Mojaa!